Chrisanne Order Difficulty I wanted to know if this experience is unique to me or if other people have had similar problems. At this point I'm doubting if I would ever attempt to order anything from Chrisanne again. Here's the story. Last Monday evening (September 5th) I ordered about $260 dollars worth of fabric from Chrisanne to make a dress. It was after closing time there in England, so I knew it wouldn't get shipped out until the next day at best. They send me an order, tracking number, everything I needed. I'm so excited. Thursday comes around and I get an email, and so it begins. The email says that there was a complete mix up between two packages. My order is on its way to someone else, and their order is on its way to me. They tried to reroute the package, but no luck. I am supposed to refuse the incorrectly sent package and it will go right back to them. They also say that they have duplicated my order and sent it out by UPS, except one of the items I got the last of, so if I want that item, I will have to wait for the package to get back to them from the other customer so that they can send it out. They also promise to call me. I tell them that I'm not in a big hurry to get my package, there is no rush, so I can wait for my package to get back to them and then they can send it all together on to me. They tell me they will express it by UPS then which will take two days to arrive. Time passes. Saturday, a package comes from USPS (NOT UPS.) It has my name on it, my information, and a customs form that I can see has the information for my items. Now I am confused. I ask USPS to hold onto the package at the central post office so I can contact Chrisanne and find out if this is the right package. I email Chrisanne and tell them this. Monday, they email me back saying "Yes! That's yours, it came so quickly! Just refuse the other one when it comes." I'm ecstatic. I leave for school. My mother goes to the post office and gets the package and brings it home. In the meantime, another package is attempted delivered (from UPS) and my sister (I am still not home) refuses this one because that's what Chrisanne told us to do. I get home later that night and the first thing I do is go to open my package. It's not my stuff. I go to send an email to Chrisanne saying that this is not right, and see that they sent me another email saying, whoops, we were wrong, that's not your package. Great. Now what? I send them an email saying this. The next day they respond saying that they are going to have a guy from UPS come today to deliver the right package and bring a shipping label to pick up the other one. This sounds great, this is finally going to be all sorted. UPS calls me shortly after to ask if I really had meant to refuse the package and I tell them no, there was a mix up with the shipper. They say they can't deliver the package today because the area where international package sit was closed and they couldn't get into it until tomorrow morning. Fine, that's ok. UPS is agreeing with Chrisanne, everything sounds good. The UPS man comes today to deliver my package and to take away the other one. He takes the other one just fine, it's finally out of my hair. Then when he tries to deliver my package, he says there is a $30 brokerage fee with it. Chrisanne promised me they would cover all duty costs etc. I didn't have to pay any kind of fee to accept the other (the wrong) package. The UPS guy gives me an infonotice and a number to call so that I can ask them about it, and I call. They say the number on the infonotice is NOT for an international package, it's for an amazon.com package for someone else and they can't help me unless I have a tracking number which Chrisanne did not give me. And that brings us to now. I called and left a voicemail (it's late there so they are closed for the day.) A simple thing like ordering fabric online should not be so ridiculously difficult. I don't understand how a company like Chrisanne can make such a terrible mistake. The materials they sent me were worth something close to $2000, maybe more (it was fabric and swarovski stones for a couple dresses!) TL;DR Chrisanne shipped me wrong stuff, major headache ensued, I still don't have my stuff. So the question is, have any of you ordered from Chrisanne (fabric or otherwise) and have you had similar problems?