Good discussion, good ideas. Peach, does your company use Sharepoint at all? I recently released a Sharepoint team site for my group, to help with a number of these points -- to make everyone's work visible, organized, and accessible to all team members, including historical deliverables. I built in project folders with various sub-folders to organize the types of documents that apply to our work, and created a project notes template that I expect to be updated to give an historical overview with line-item updates for all new activity on a project. Also, there's a working folder for active drafts, which they can update daily or weekly. That way, should someone fall sick or leave, we can still deliver on our commitments to our customers. Enables knowledge sharing, and more flexibility in how we resource projects. Team members will be less likely to get "pigeon-holed" into one project because they hold all the knowledge. Instead, they will have the flexibility to move across projects and develop new knowledge sets. I have all our departmental documentation centralized here (work practices, guidelines, trainings, and such), and I also created a page for metrics, with three different categories of metrics I'll begin tracking this year, so I can justify a few things by year's end, including additional resources and the globalization of a work practice my team created which could revolutionize the way our company reviews and approves IT documentation. On a separate, permissions-protected management page, I can store my own work, tools, and administrivia, enabling successors to step in and pick up where I left off, maintaining some continuity of effort and culture in the group. I think of it as informational bird crumbs...leave a trail for the person behind you, to make their life easier, which in turn gives you more professional freedom to do other things. I also implemented an automated team status report spreadsheet on the team site, where everyone can go and directly update their work, and with sortable categories for my own management to use...it's a professional lifestyle-changer, because doing that manually could take me an entire day. It's all quite exciting, from a certain perspective, lolz.